Commerce Customers
Progress EasyAsk provides Selexyz customers with an elegant way to find the books they seek, as well as assistance when they're not sure what they might want. Customers can query in their own language ("Find me a book on sailing") and continue to search on iterative results, narrowing down search results until they find the book that matches their needs.
Customer Spotlight PDF
Link to Video
“The fact that dozens of brand-name online retailers have deployed EasyAsk was a huge selling point.”
- Mike Fabrico, Vice President, Information Technology, Broder Bros.
"EasyAsk's emphasis on improving customers' shopping experiences reinforced our own philosophy of providing superior customer service in every selling channel."
- Karen Reed, Senior Vice President of Marketing, Coldwater Creek
"We were looking for a sophisticated search solution that offered the quality, accuracy and characterization of results that would easily take our search users to the information they wanted. EasyAsk Enterprise offered a unique solution delivering the capabilities and features we needed."
- Jim Spanfeller, President and CEO, Forbes.com
“With more than 10,000 SKUs, this [advanced search technology] makes it easier for customers to find what they’re looking for.”
- Stephanie Acker-Moy, Vice President of Internet and Marketing Services, HPShopping.com
J. Jill has seen a marked increase in the number of e-commerce transactions performed at its Web site, www.jjill.com. Although the Web site was doing brisk business, the company realized that precise search would help increase revenues while improving site performance.
"With the EasyAsk product, we will be able to provide the "in-person" buying experience our customers relish when speaking with our knowledgeable sales representatives, making the online shopping process as straightforward and personalized as possible."
- Carlos Ingram, Vice President of Business Systems, Kaman Industrial Technologies
“In much the same way that a good salesperson would ask questions to refine a customer's search, EasyAsk allows customers to drill down on the attributes important to them to find the items that match their interests. The beauty of EasyAsk is that shoppers can decide for themselves which attributes are most important.”
- Dennis Swanson, President and Owner, LAMPS PLUS
"EasyAsk's technology helps us provide the kind of great customer service we want to be known for."
- Bill Bass, Senior Vice President of E-Commerce, Lands' End
“At Lawson, we think it’s critical to provide our global business customers with the ability to customize their individual searches to find exactly what they are looking for each and every time they visit our site.”
- Jeff Spencer Corporate E-Business Manager, Lawson Products
"The Web has become the fastest growing channel of our multi-channel business. Search and navigation are extremely important to us, and EasyAsk will play a key role in helping us meet our goal of providing superior customer service."
- Lillian Vernon, founder and Chief Executive officer
“We constantly look to sophisticated search capabilities to extend our marketers’ abilities to consistently and dynamically merchandise products across multiple sales channels. The EasyAsk product enables us to harness these opportunities, and gives customers a quick and easy way to find products and refine searches based on individual interests.”
- Alex Betancur, Senior Vice President of Online Technology, Redcats USA
Press Release
Customer Spotlight PDF
"With the 'killer' application in e-commerce being search functionality, SmartBargains has reached out to EasyAsk to provide its customers easy and quick access to its thousands of bargains."
- Carl Rosendorf, CEO, SmartBargains
“TruServ is committed to providing the highest level of service to our members and their customers. Our order-processing intranet is a key point of contact with our members and, as such, an important component of our service commitment.”
- Eric Lane, Director of E-Business, TruServ Corporation
