EasyAsk Integrates in the Cloud with NetSuite
EasyAsk Mobile Commerce Datasheet
With mobile commerce on the rise, e-retailers are looking for unique ways to differentiate themselves in this new market. EasyAsk voice-enabled natural language mobile search provides that differentiation, allowing customers to find products by speaking with their mobile device and interact with visitors in the new responsive designs mobile sites require.
Learn more about EasyAsk for Mobile Commerce by downloading the product datasheet.
Case Study – TrueValue Hardware
As a retailer, when you have shoppers in your brick‐and‐mortar store, it’s imperative that the best customer service is available to them. After all, the “hot” customers are on site and could at any moment reach out for a product and buy it. The same level of service should be available in your online store. However, many need extra information before making that purchase. And if their questions aren’t answered, you stand to lose a sale and potentially a long‐term customer. This case study shows how True Value provides this level of service to employees and customers for a win-win experience.
By implementing EasyAsk’s advanced search, navigation and merchandising solution, True Value Hardware delivered rapid improvement to the customer experience on their standard e-commerce sites and their mobile commerce sites. Customer can now easily find any product from True Value’s 65,000 SKU catalog using natural language searches.
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EasyAsk eCommerce Mobile
EasyAsk introduces customizable ecommerce platform for businesses
EasyAsk Introduces eCommerce Mobile Edition
EasyAsk, an industry-leading provider of natural language search and analysis software for e-commerce Websites and corporate applications, today announced EasyAsk eCommerce Mobile Edition, a mobile web application platform that delivers a tailored e-commerce search experience for mobile online shoppers. EasyAsk Mobile Edition is powered by EasyAsk’s industry-leading e-commerce search, navigation and merchandising platform. With EasyAsk eCommerce Mobile Edition, e-commerce companies can cost-effectively expand into mobile commerce, while offering mobile-optimized search, cross-sell and up-sell merchandising capabilities that convert mobile prospects into buyers and bridge them to brick-and-mortar stores. The announcement is being made at the Internet Retailer 2010 Conference.
According to ABIresearch, a leading technology marketing intelligence provider, shoppers around the world are expected to spend about $119 billion on goods and services purchased via mobile phones by 2015 – a figure that will represent about 8% of the total e-commerce market. To be successful, a mobile e-commerce presence needs to be more than a re-purposed web site – it need to take advantage of the mobile ecosystem and services, while offering a seamless customer experience across all channels – web and mobile – including a common e-commerce search, navigation and merchandising platform.
“The ever increasing sophistication of smart phones presents a real and growing opportunity for our e-commerce customers,” said Craig Bassin, EasyAsk CEO. “With EasyAsk eCommerce Mobile we provide an optimized mobile delivery platform that leverages a unified set of e-commerce search, navigation and merchandising services for a consistent customer experience and cost-effective infrastructure.”
EasyAsk eCommerce Mobile is a mobile web application platform that enables e-commerce companies to deliver a complete mobile experience to their customers, not just a shrunken version of their current website. It includes mobile-optimized e-commerce search, navigation and merchandising services. EasyAsk Mobile Edition offers the following key features to deliver a superior mobile customer experience:
- EasyAsk eCommerce Mobile delivers customized mobile web pages, integrating powerful e-commerce search, navigation and merchandising directly into these pages. Mobile visitors are automatically detected and routed to the mobile version of the site, delivering a unique experience.
- EasyAsk eCommerce Mobile optimizes the experience to the specific handset by detecting the model of the phone, matching it with a database of thousands of handsets, and uniquely optimizing the user experience to the capability of the consumer handset.
- EasyAsk eCommerce Mobile is integrated with the services from the main website for cross promotions, such as finding specific items in the brick-and-mortar store where customers can touch and feel products. It also enables delivery of discount or cross-sell offers to the phone, enticing immediate, and even larger, in-store purchases.
- The EasyAsk Commerce Studio enables e-commerce companies to tailor product presentation, offers and other merchandising attributes for the mobile environment, and the EasyAsk Search Analytics enable marketers to monitor and adjust search characteristics specifically for the mobile web.
EasyAsk eCommerce Mobile Edition was developed in conjunction with Unbound Commerce, a leader in mobile e-commerce solutions, and an EasyAsk strategic partner.
EasyAsk eCommerce Edition’s website search, navigation, and merchandising software uses innovative natural language search technology to help companies boost e-commerce revenue and strengthen relationships with customers. According to Nielsen NetRatings, sites that use EasyAsk have the highest conversion rates in the industry, resulting in an increase in sales and higher revenue per customer. With EasyAsk eCommerce Edition, online customers can find what they are looking for up to 10 times faster. Marketers using EasyAsk have direct control to merchandise their products, and turn browsers into buyers. EasyAsk eCommerce Edition customers include The GAP, Coldwater Creek, Lands End, Rockler, Lillian Vernon, JJill, Smart Bargains and Travers Tool Co.
EasyAsk to Set New Direction as Private Company
EasyAsk, an industry-leading provider of natural language search and analysis software for e-commerce Websites and corporate applications, announced the company has separated from Progress Software and will continue doing business as an independent, private company.
In May 2009, serial entrepreneur Craig Bassin, formerly of B2Systems and Geneva Group, acquired EasyAsk from Progress Software. Dr. Larry Harris, an internationally recognized expert on database systems and computerized natural language, who is the technical visionary for the company, founded EasyAsk in 1994 and sold it to Progress Software in 2005.
“EasyAsk has ground-breaking technology that is unrivalled, and continues to power industry-leading products,” said Bassin. “We’ll continue to innovate and provide world-class software, with a renewed entrepreneurial spirit. We recognize there are models other than Enterprise, Perpetual and annual licensing for software. EasyAsk will very aggressively pursue the Software-as-a-Service model and intends on partnering with the leading SaaS providers.”
EasyAsk eCommerce website search, navigation, and merchandising software uses innovative natural language search technology to help companies boost online commerce revenue and strengthen relationships with customers. According to Nielsen NetRatings, sites that use EasyAsk have the highest conversion rates in the industry, resulting in an increase in sales and higher revenue per customer. With EasyAsk eCommerce Edition, online customers can find what they are looking for up to 10 times faster. Marketers using EasyAsk have direct control to merchandise their products, and turn browsers into buyers. EasyAsk eCommerce Edition customers include The GAP, Coldwater Creek, Lands End, Rockler, Lillian Vernon, JJill, Smart Bargains and Travers Tool Co.
EasyAsk Business Edition’s intuitive natural language search interface enables everyday business users to search and find information from ERP, CRM, BI and other operational systems by by asking questions in plain English, and providing fast, accurate results so they can perform their jobs faster and more efficiently. EasyAsk Business Edition provides immediate impact and rapid return on investment by seamlessly connecting with enterprise data sources, business applications, and existing reports. EasyAsk requires no training and little on going IT support. EasyAsk Business Edition customers include BASF and Cardif, and leading ISVs such as Ceridian, Gensource, Siemens Medical Solution and VCG make EasyAsk Business Edition a core component of their business solutions.
EasyAsk will continue to enhance its technology platform and develop new product offerings to meet market trends, such as the increased use of Software-as-a-Service products and cloud computing. Through strategic partnerships with leading eCommerce ERP, CRM, BI and software application providers, EasyAsk will also reach new markets. EasyAsk recently announced a strategic partnership with NetSuite, to enable EasyAsk eCommerce for Netsuite.
EasyAsk E-Commerce Search Datasheet
Keeping your site easy to search and navigate and making it well merchandised is critical to bettering your conversion rates. Customers using EasyAsk have the highest sales conversion rates in the industry (as measured by Nielsen NetRatings) and have dramatically increased their e-commerce revenues due to the superior search, navigation and merchandising that the EasyAsk software delivers.
The EasyAsk search solution goes far beyond traditional site search, delivering unprecedented accuracy and precision to deliver the products customers on the first page every time. EasyAsk allows allows buyers to enter highly descriptive searches to find products faster and enables merchandisers to create highly targeted offers and promotions to sell more products.
Download the EasyAsk E-Commerce Search datasheet to learn more.